Return & Refund Policy

At ProDentim™, we stand behind our product with complete confidence. Every order is backed by a generous satisfaction guarantee designed to give you the freedom to try ProDentim without financial risk.

60-Day Money-Back Guarantee

If for any reason you are not satisfied with your ProDentim purchase, you may request a full refund within 60 days of your original purchase date. This guarantee applies even if you have already used the product.

We believe results speak for themselves — but if ProDentim doesn't meet your expectations, you deserve your money back. Period.

How to Request a Refund

To initiate a return or refund, follow these simple steps:

• Step 1: Contact our customer support team by email within 60 days of your purchase date
• Step 2: Provide your order number and a brief description of your experience
• Step 3: Our team will respond within 1–2 business days with return instructions
• Step 4: Once your return is processed, your refund will be credited within 3–5 business days

What's Covered

• All ProDentim orders placed through the official website
• Opened or partially used bottles
• Orders where you are unsatisfied for any reason
• Multi-bottle bundle packages

What's Not Covered

• Orders placed through unauthorised third-party resellers (Amazon, eBay, etc.)
• Refund requests submitted after the 60-day window has expired
• Fraudulent or abusive refund claims

Shipping Costs for Returns

If a physical return is required, the customer is responsible for return shipping costs unless the product arrived damaged or incorrect. Please retain your shipping receipt and tracking number until your refund is confirmed.

Damaged or Incorrect Orders

If you received a damaged, defective, or incorrect product, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no cost to you, including return shipping where applicable.

Refund Processing Time

Once your return or refund request is approved, please allow:

• 3–5 business days for the refund to appear on credit/debit cards
• Up to 10 business days for some banks or payment providers

If you haven't received your refund after 10 business days, please contact your bank or card issuer first, then reach out to us if the issue persists.

Contact Our Support Team

We're committed to making every interaction easy and respectful. Please reach out with any questions:

• Email: support@prodentim-official.com
• Response time: 1–2 business days